PAPSmart will accept returns on any unopened product within 10 days of the original purchase date. A 10% restocking fee will be subtracted from the original cost and a credit will be issued for the difference. Shipping costs are not refundable. Call our office to coordinate the shipping arrangements before returning the item. Any product that has been opened cannot be returned.

Note: A CPAP, BiPAP or APAP machine is considered opened if any hours are placed on the machine.

If a product is received with a manufacturer’s defect, call our office within 24 hours of receipt to determine the next steps.

Most PAP machines come with a manufacturer 2 year warranty for manufacturer defects. Any misuse of the equipment may void the warranty.