CPAP Subscription Service Policy

Effective Date: July 2025
Company: PAPSmart.com Canada
Location: Ontario, Canada

Overview

Our CPAP Subscription Service provides you with convenient, automatic delivery of your CPAP supplies at discounted prices to ensure you remain compliant with your CPAP therapy. By subscribing to our resupply service, you agree to the terms outlined in this policy.

Subscription Benefits

• 10% Discount: All subscription orders receive a flat 10% discount off regular retail prices unless otherwise stated
• Convenient Delivery: Automatic shipments based on your selected frequency (1 month, 3 months, 6 months, 12 months, 5 years, custom)
• Priority Support: Dedicated customer service for subscription members
• Flexible Scheduling: Choose delivery intervals that work for your needs

Subscription Terms

Initial Commitment

• Minimum Term: Your subscription includes an initial commitment period of one complete renewal cycle
• First Order: Your initial order begins your subscription immediately upon purchase

Billing and Payment

• You will be charged for your initial order upon subscription signup
• Subsequent orders will be automatically charged to your payment method on the scheduled renewal date
• All prices include the 10% subscription discount
• Applicable taxes will be added as required by Canadian law - currently all products on our store are related to medical equipment or supplies. Unless otherwise stated, you shall not be charged taxed (unless posted).
• Payment must be made by credit card, or other approved payment methods

Shipping and Delivery

• Subscription orders ship automatically based on your selected delivery schedule
• Free shipping is included on all subscription orders (regular orders require $99+ for free shipping)
• Delivery is available throughout Canada
• You will receive email notifications before each shipment

Cancellation Policy

When You Can Cancel

• After First Renewal: You may cancel your subscription after completing your first renewal cycle
• Before First Renewal: Cancellation before your first renewal may result in:
  • Loss of the 10% subscription discount on your initial order
  • A billing adjustment to reflect regular pricing
  • Standard return policy applies to unopened items

How to Cancel

1. Online Customer Dashboard: Log into your account and select "Cancel Subscription"
2. Email: Send cancellation request to customer@papsmart.com
3. Phone: Call our customer service at 1-800-986-6451
4. Required Information: Include your name, order number, and reason for cancellation

Cancellation Timing

• Cancellation requests must be received at least 3 business days before your next scheduled shipment
• Cancellations received after the cutoff will apply to the following shipment cycle
• You will receive email confirmation of your cancellation

Modifications and Pausing

Subscription Changes

• You may modify your delivery frequency, products, or shipping address at any time
• Changes must be made at least 3 business days before your next shipment
• Product substitutions may affect your discount eligibility

Temporary Suspension

• You may pause your subscription for up to 6 months
• Contact customer service to arrange temporary suspension
• Your discount and terms remain active during approved suspension periods

Product Quality and Returns

Quality Guarantee

• All products are guaranteed to be new, unopened, and in original packaging
• We ensure proper storage and handling of all CPAP supplies
• Expiration dates will have adequate shelf life remaining

Return Policy

• All returns follow our Returns Policy

Privacy and Data Protection

• Your personal and medical information is protected according to Canadian privacy laws
• We do not share your information with third parties without consent
• You may request access to or correction of your personal information at any time

Important Legal Notices

Consumer Rights

• This policy is subject to applicable Canadian consumer protection laws
• Your rights under provincial and federal consumer protection legislation are not limited by this policy
• If any part of this policy conflicts with applicable law, the law takes precedence

Medical Disclaimer

• Our products are intended for use under medical supervision
• Consult your healthcare provider before making changes to your CPAP therapy
• We are not responsible for medical advice or treatment decisions

Policy Changes

• We may update this policy with reasonable notice
• Significant changes will be communicated via email
• Continued use of the service constitutes acceptance of policy updates

Contact Information

Customer Service:

• Phone: 1-800-986-6451
• Email: customer@papsmart.com
  

Last Updated: July 2025