Prescription Policy

Prescription Policy

PapSmart.com Prescription Policy

If your order includes CPAP masks, machines or heated humidifiers, we must have your prescription on file before we can ship your order. Please note that CPAP supplies and parts such as filters, tubing, water chambers, mask parts, cushions and pillows do not require a prescription.

There are three easy ways to give us your CPAP prescription:

  1. Fax your prescription to us: 1.888.395.1185
  2. Email your prescription to customer@papsmart.com

NOTE: If you fax or email a prescription, please write your order number on your prescription. A prescription for a standard CPAP must include a set pressure setting.

Please contact our customer service team directly if you are having trouble obtaining a prescription for your mask, machine or humidifier.